Order Info

Mail Order:

Opening Hours
Monday - Friday 11am - 5.00pm (gmt)

Secure Online Ordering:

This site uses ....... Certificate with 128 bit encryption to ensure your safety whilst shopping with us. Once you have selected the items you require you can review your shopping basket and send us your order using our secure online server.

We welcome the following credit cards for secure online transactions.

These charges are calculated by our Shopping cart upon Checkout.

Delivery Times:
UK orders...2-5 working days
European orders...5-10 working days
Australias...7-10 working days
USA & Canada...7-10 working days
Rest of World....7-10 working days

All delivery dates given are only estimates. We are not responsible for any consequential losses you may suffer if the courier/postal service do not deliver on time for whatever reason.

Parcel:
All records are mailed in strong cardboard envelopes and are all sent by 1st class Recorded/ Special Delivery. All other orders are shipped in appropriate strong packaging. We advise you to ensure somebody be present at the delivery address since all items require a signature upon delivery. As soon as the goods are delivered and signed for they become your responsibility and no claim can be made for non-delivery.

Shipping Charges:
Will be calculated by our shopping basket automatically for online orders or we can quote by telephone when you order from our regular mail order service. If your order is returned to us undelivered/ NOT COLLECTED due to circumstances beyond our control you will be held responsible for all re-shipping costs.

Where's My Parcel From Studio Beatz?
If you do not receive your parcel please telephone +44  0844 8842 701 (mon-fri 11am-5pm) or send an email to info@studiobeatz.co.uk with subject "Undelivered Parcel?" along with your order id no, full name and date of order.

Faulty & Damaged Goods:
If goods arrive in a damaged/defective condition you must notify us within 7 days of date of delivery. We will then replace the item once it has been returned to us.

faulty/damaged items or sent in error will be immediately replaced.
If the goods are returned and found not to be defective and in full working order, they will be returned to you and you will then be charged for any administration and return carriage costs. It is essential that your order be returned in the original manufacturers packaging, complete with any accessories,sleeves, manuals or other documentation.

Unwanted Items:
We can only accept returns for unwanted items if they are returned in original condition, unspoilt. In this case we cannot refund any monies, an exchange or credit note will be issued for later use.

Return Address:
Please return the package to: Studio Beatz - 159 West Street - S1 Sheffield - UK with a covering letter explaining the reason for return and your requirements. There is no need to return the whole order if only one item is incorrect or faulty.

Your Responsibility:
We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. You must also return the goods to us at your cost to our returns department and we advise you to ensure the goods are adequately packaged and insured during their return journey.

Exceptions:
1) Please note your right to cancel for a refund does not apply to vinyl/cd's/goods that were sent out sealed and have been opened.
2) Your right to return an order for a refund does not extend to customers who purchase from our store. You have the right to return goods ordered & collected from our store within seven working days for an exchange or credit note.

Liability:
STUDIO BEATZ ON-LINE LTD accepts no responsibility for fraudulent credit card transactions that may occur as a result of credit card details being placed on the internet.

Availability or Goods:
All orders and special offers are subject to availability. We will inform you if an item is not in stock at the time when you place your order.

Customer Service:
If you are not happy with your order or the service you have received you may contact our customer services department by calling on +44 (0)114 273 9107 or e-mailing us. We promise to reply promptly and solve any problems you may have subject to UK law.
Please remember all orders are subject to availability. E&OE. Our terms & conditions do not affect any of your statutory rights.

Import Duty & Taxes:
It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK & non European union countries.

Disclaimer:
We may refuse to take an order if, in the circumstances, we feel you have given us false or mis-leading information which, could/will be deemed as a commercial threat to Studio Beatz online ltd. We reserve the right to amend our terms and conditions at any time without prior notification.
We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time. The views and opinions of STUDIO BEATZ ON-LINE LTD are not to be taken necessarily as fact. Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute. All dealings, correspondence and contracts between us shall be made or conducted in the English language.